The Challenge

Many US based companies conducting business in Canada have maintained warehouse facilities, inventory and logistics personnel in Canada to manage their Canadian supply chain. Is this additional cost base necessary to service the Canadian market effectively? A major supplier of home accessories based in the US sold products to both large Canadian retail chains stores as well as independent retailers across Canada. The client was encountering difficulties in meeting customer appointment deliveries and therefore incurring fines and dissatisfied customers. To service these customers they maintained a costly Canadian logistics infrastructure.

The Solution

They found a better way – Noram Cross Border Direct Ship Solution. Noram designed a logistics solution that allowed the client to ship direct from their centralized warehouse in the US to their Canadian customers. They were able to close their Canadian warehouse facilities and reduce their operating costs. All shipments are prepared at origin, customs entries are consolidated and loaded on direct linehauls to Noram’s faclty in Toronto. Noram off loads, deconsolidates, books delivery appointments, cross docks and distributes the shipments to final destinations across Canada. All levels of transportation service are provided including LTL and courier shipments.

The Benefits

Our client has a single source logistics solution for all their Canadian business. The client has enjoyed improved customer service, shorter cycle times, and excellent fill rates in addition the dramatic cost savings. They have improved customer satisfaction levels without the costly infrastructure. In our client’s own words… “I must say that we are really looking good now. Noram Logistics is doing an excellent job in both scheduling and delivering the appointments in a timely fashion.