The Challenge

A US based company that operates over 200 retail locations required a supply chain infrastructure that would support both time definite delivery and complex reverse logistics. In addition to normal daily operations, special high volume seasonal promotions present significant challenges to the supply chain due to time sensitive nature. The client had attempted to work with a number of 3PL service providers who had been unable meet these challenges. This resulted in missed delivery deadlines and lost sales!

The Solution: Noram 3PL Service Strategy

Noram carefully analyzed the current logistics model and the resulting issues. By taking a global look at the end to end supply chain, Noram designed and implement an innovative solution. In particular Noram redesigned the order processing component. Rather than a "push" system picking orders by store Noram developed a "demand" solution picking orders by SKU.

The Benefits

Even in peak periods with a high volume influx of ocean containers, Noram is able to de-stuff process orders and meet time definite delivery schedules with excellent fill rates and order accuracy. The client has found a single source to manage the inbound flow, inventory management, order processing, pick & pack, transportation management and reverse logistics. Through utilizing Noram’s network of facilities throughout North America the client enjoys the efficiency of “rubber walls” to expand and contract with the seasonal volume fluctuations. This has resulted in dramatically improved service and significant cost savings! This win-win relationship continues to flourish!