The Challenge

The client is a leading manufacturer of outdoor signs. Many of their customers are automobile dealerships, retailers and shopping complexes. Many of these signs are extremely large and present challenges in transporting to destinations across North America. Due to the size and somewhat delicate nature of the product there is a need for careful and specialized equipment to achieve successful delivery. In addition most deliveries must be scheduled to meet tight delivery windows and coordinated with the installation crews on site. Every project is different and every delivery is unique.

The Solution: Noram Transportation Management Solutions

It was apparent that no single transportation service provider could meet all of the requirements of this client. Recognizing this fact, Noram designed a network of transportation service providers to meet the unique demands of each and every project. Some deliveries require flat deck, drop deck, tailgate, and crane removal. Noram Customer Service collaborates with the client on each project to determine the right solution. In some cases Noram utilizes their own in house transportation carrier and depending on the project also utilizes a vast network of transportation service providers. Noram coordinates the appointment delivery schedule with the installation team at the destination site. Communication is the key throughout the process.

The Benefits

The client is able to make one call to a Noram. A dedicated, knowledgeable dispatcher determines the transportation requirements and provides delivery timelines and the costing to complete the project. Noram handles a high volume of these projects annually with an excellent track record of on time delivery, damage free delivery and cost effective solutions. Noram has successfully serviced this client for twenty years! Noram recently conducted a survey of the client’s customers as it related to the overall delivery process and received a 96% score of meeting customer expectation!