As part of our ongoing quest for quality Noram measures our service performance through internal metrics and external customer feedback. We do this with both informal and formalized research. We survey our customers for feedback through a third party research firm – Future Strategies Inc. Here is a sample of some of our service metrics:

• Advance notification of delivery time
• Deliveries are made within the agreed time window
• Delivery windows are flexible
• Drivers and vehicles are properly equipped
• Product Arrives undamaged
• Orders are complete
• Special requests are handled efficiently
• Resolution of freight claims

We achieved a score of meeting customer expectation 96% of the time. As a result we have achieved the following certification:

Certified Customer Friendly by The Customer's Mind

Certified by Future Strategies Inc.